Find answers to your questions here to help you with your experience in our shop.
Our store is committed to shipping ordered items within 48 hours of order confirmation (we do not process orders on Saturdays and Sundays). You will receive an email with shipping confirmation and a tracking number once your order is on its way. Standard delivery with Colissimo takes an average of 6 to 10 business days to arrive at your home.
Yes, you will automatically receive a tracking number two days after placing your order . This can be entered on our parcel tracking page, which is accessible here.
We process orders quickly, usually within 12 hours . Therefore, you have 12 hours after placing your order to send a cancellation or change email to support@gyhoot.com . After this time, your items will have already been shipped, and we will no longer be able to change your order.
Don't worry! You can return your item to us within 30 days of receipt. Contact us at support@gyhoot.com and our team will get back to you with return instructions.
Shipping costs are free and for this reason returns are entirely at the customer's expense.
Once receipt of the products has been verified, the refund will be processed within 10 business days using the original payment method. For refunds for credit card orders: The order amount will be credited back to your bank account.
Payments on gyhoot.com are completely secure. All information you provide during payment is protected and encrypted using the SSL (Secure Sockets Layer) protocol . Under no circumstances do we have access to your banking information.
We accept payments via credit/debit card (Visa, MasterCard, American Express), PayPal and other secure online payment methods.
Have you just browsed the FAQs above and still can't find an answer to your question? Simply contact us via email at support@gyhoot.com or using the form below. A member of our team will respond within 24 to 48 hours .
