Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

Q: In what currency are the prices in your shop displayed?
A: The prices in our store are listed in US dollars (USD).

Q: Do you have physical stores or just an online store?
A: We don't currently have any physical stores. We currently sell exclusively online.

Q: Do you ship internationally?
A: Yes, we ship to almost all countries in the world.

• International orders are subject to import taxes, customs duties, and other charges, which are levied once your shipment reaches the destination country. We cannot predict what specific charges will apply. Please check with your local customs authority regarding customs regulations in your country. All taxes, customs duties, and fees are the responsibility of the recipient. Your local shipping carrier can provide information on the accepted payment method for customs duties, taxes, and other charges upon delivery.

Q: Do I have to sign for receipt of the shipment?
A: No, a signature is not required.

Q: Where do you ship the products from?
A: We ship from our warehouses in the US, UK, Singapore, or China. We work directly with reliable suppliers worldwide to pass savings directly to our customers and provide high-quality products at competitive prices.

We carefully inspect each product and even visit the production facilities to ensure the highest quality and sustainable manufacturing processes.

Q: How long does it take for my product to ship?
A: It usually takes 2 to 3 business days for your product to ship.

Q: When can I expect delivery? (Estimated Delivery Time, ETA)
A: Depending on your location, delivery may take between 7 and 30 days. Rest assured, we will send you the tracking number once your product has been shipped.

Q: How can I return or exchange my product?
A: We're so confident in the quality of our products, which is why we offer a 30-day, risk-free, money-back guarantee (excluding shipping costs).

If you're not satisfied with your product, you can return it within 30 days. We'll either refund the purchase price or replace the product—your choice, no questions asked.

Please contact us first by email at (email address) so that we can provide you with the correct return address.

⚠️ Please note that you are responsible for any return or exchange costs. We do not provide a return label.

⚠️ Returns made without prior contact with our customer service will not be accepted.

Q: Where is my order confirmation?
A: The order confirmation will be sent to your email address within 24 hours of payment. Please also check your spam or junk folder, as the email may have ended up there.

Q: What happens if I want to cancel my order?
A: Most orders are processed within 6 to 8 hours. If you would like to cancel your order, please send us a message via the "Contact Us" page.

Q: What if I have further questions?
A: That's what we're here for! Please send us a message via the "Contact Us" page.